Here at Titan Ford we value our customers and their experience. Here are some of our own customer feedback comments on the experience that they have had with us.
- Leonora Calabrese
This is the forth Ford we have bought from Titan Ford and always find it a relaxing experience with no pressure involved. We would always buy a Ford from Titan Ford.
"Very happy with the entire experience.'
"Everyone at Titan Ford were very friendly and professional and provided an excellent customer service."
_ Leonora Calabrese
"Very pleased with the service provided and the we are very happy so far with new car, it is a pleasure to drive."
_ Terence Bunce
"WE could not fault the service provided by titan ford."
"The guys were very helpfull and great to deal with through the whole process of me buying the car"
_ Stuart Waters
"Sam was extremely helpful and knowledgeable, i found him trustworthy and genuine. Jordan called me a few days after i picked up my new car to offer help about any features i was unsure about, he went out of his way to call me after work hours to ensure i could answer. Rob was friendly always remembered my name and what stage in the process i. i would be happy to recommend titan ford to anyone looking at buying a ford"
_ Jessica Willis
"Easy and no hassel buying experience. Phill and the team at Titan ford were very helpful in securing our new vehicle. Definitely recommending them to friends and family. Thanks!"
"Very thorough and caring throughout whole process"
_ Gary Mellowship
"Service was excellent and conducted in a very friendly manner. The sales consultants were very professional in the manner he conducted themselves and were very knowledgeable."
_ Swaranjit Ludher
"I have had my FPV serviced there regularly so am very familiar with the dealer ship. This was a fleet purchase through my company so chose Titan Ford as my preferred purchase"
_ Bradley Burrow
"Phil done some great work putting a deal together for us and was very impressed how the car was presented and also the friendliness of staff. Was very happy doing business with titan ford and look forward to working with them in the future"
" I Had Called at Other Ford Dealers,and Was Not Over excited,
All What was on there Agender Was SELL SELL
Steve Made My Transaction Very Smooth."
We were warmly greeted by our saleaman Phil who made us feel comfortable and well-informed throughout. Not only was the Price great but the dedication to aftercare was second to none. I'd highly reccommend Titan Ford to anyone wanting a great new car experience.
_ Jason Glatzer
"Huge difference in the sales experience compared to the last purchases from Titan Ford in 2013 & 2011 . Time will tell but its looking like the team have there act together . Congratulations & thank you for a great car."
_ Leon Withnell
- Edward Walker
A great enjoyable experience with the Ford Team at Titan being extremely helpful throughout.
"Phil and everyone we was in contact with was Very helpful and professional without being superior. Everyone feeling welcome to Titan Ford."
_ Erna Spencer
"Thanks for the great work and the best car ever!"
_ Seamus Smythe
"When picking the car up, I mentioned that when I first visited the showroom to 'window shop' I did not go with the intention of buying a particular care. It was clear from the test drive the Ranger was my choice and the Sales team combined, worked with us to a good outcome. I look forward to enjoying an ongoing relationship with Titan Ford, obviously a highly professional company that takes what it does seriously. Thank you becasue that dedication to service and professionalism is becoming hard to find."
"From the outset Steve was helpful but not pushy.He focused on all aspects of the Everest especially when I took it for a test drive and later when accompanied by my partner Jennie.He was very responsive when I enquired about having a second battery fitted investigating the logistics which reassured me despite it being still in the fnal engineering phase with ARB.He also assisted in the car having a tow bar fitted at a fair price.Finally he gave an excellent overview of the vehicle on delivery."
"When collecting my new car, the sales consultant thoroughly explained the various parts of the car which was greatly appreciated."
_ Seona Main
"It was just excellent from start to finish.(unlike another Ford dealership that didn't follow up with me) Steve Vass was excellent. He's obviously very good at what he does and knows customers and what they want and don't want and just makes it feel like a natural rather than pressured experience."
_ Clifford Bache
"Nothing was too much trouble for Phil. A very good car buying experience."
_ Mark Rodda
"Both Steve and Rob made me feel very welcomed at the dealership, explaining the ins and outs of all the cars that would be suitable for myself and lifestyle. They found that perfect car for me that I'm sure I will be driving for many years to come! Thanks guys!"
_ James Mc Manus
"Steve Vass was very helpful and happy to answer any questions in detail. He is very honest and great at his job. Would happily recommend."
_ Chanel Farquhar
"I had an issue with my Ford Focus. The staff at Titan Ford were instrumental at helping to resolving the issue. I would like to thank the staff at Titan Ford and Ford Australia for the way in which this issue was resolved. I am a very happy Ford customer."
_ Greig Smith
"I can not convey enough how professional Phil Jameson was. Honest, up front, attentive, follow up and follow through, polite, non pushy, genuine and a total professional in every manner. He represents the Melville team with shining colours and in particular the Ford branding. Please make sure he is rewarded for his great customer service. The other staff, sorry can't recall their names I think it was Deanna (Ford extended warranty) and the finance chap (long name I can not recall) were also both professional and courteous. Thank you for great service and team work. This is the second car we have purchased from Melville. The 6th Ford in the last 5 years from the company. Territory, two XR6's a XR6 turbo and this previous few weeks two XR8's. We'll be back. Thank you to Melville staff for securing me the white XR8 which was difficult to obtain. One very very very happy customer"
_ Lorraine Ogilvy
"It was the first time I had bought a new car (as opposed to second hand). It was a fantastic experience and I can't fault anything."
_ Michelle Antunovich
"Sam and Rob were both extremely helpful and went above and beyond what was necessary to ensure we were extremely well looked after. I would not hesitate to recommend them to anyone looking to purchase a car. They have changed the car buying experience from stressful into very enjoyable."
_ Kaitlin Hunt
"The process was very smooth. There was a slight dent in the car and Phil organised this to be fixed promptly.Shane from Delete a Dent came to our home on the Saturday and corrected the problem.
Phil's followup was excellent.
This is the third car we have purchased from Titan Ford and we return due to the service we receive from staff and the competative new car price."
_ Nicholas Tanner
"Titan ford was great to do business with. The professionalism and knowledge that Phil had was exceptional and he was a great to deal with. Very friendly team at Titan ford. Joel at finance was great to deal with, very knowledgeable and was able to get what I was looking for. Couldn't be more happier with my Ranger and I was able to receive on time thanks to the great work ethic of Titan Ford."
_ Mitchell Gardiner
- Michael Carmody
Very impressed with the team at Titan Ford .very professional and I will continue to do business with them.
"Great to deal with Titan Ford. I am very happy with your service, from salesman, accountant, servicing staff to Bussiness Manager. All of you are very helpful and have great attitude"
_ Phuong Nguyen
"Phil went to a great deal of trouble to get me in the vehicle I was interested in to drive & compare with the others I had test driven. Many thanks!"
_ Judith Candy
"Steve Vass and Reece Turfus provided possibly the best service I have had in the last 20 years of purchasing motor vehicles. The whole team at Titan Ford were an absolute pleasure to deal with and I would highly recommend them for any customer service award that Ford may have."
_ Scott Disley
"Phil and his team at Ford have worked very hard in order to get me into the New Ford Focus, given the problems I had with my old Focus I could not be happier with the way Phil and his team at Ford looked after me."
_ Jim Speirs
"Very happy with all aspects of our new car experience. Phil was a great guy to deal with."
_ Peter Cattalini
"That was a great fantastic purchase"
_ Dharam Boyjnath
- Caitlin McKerchar
" I would definetly recommend Titan Ford Melville to all of my family and friends. Their service was fantastic!"
"The sales consultant was brilliant explained everything and we were very happy with the deal excellent service."
" I was very happy with me experience and the sales staff couldn't do more for my and my family that went with me."
_ Leanne Shannon
" I was very happy with the service attention to detail from all concerned"
"Very good experience"
"This is the second car I have purchased from Phil and his professional knowledge in his job and immediate response to any queries and questions are top quality , this is the reason I will continue to purchase my vehicle's from Titan Ford due to the relationship and trust with Phil"
'Steve was very professional, friendly and had excellent product knowledge. Handover of the vehicle was very thorough. Reece was very friendly and efficient. This was an easy, fast and friendly transaction!!! Keep up the good work guys.'
"I felt very welcome every time I popped in and it sometimes felt like coming home. I also appreciate the humour among the staff and myself. All n all, it was a great experience and I look forward to come in for my service.
Thank you to all the staff I had contact with and was assisted by, including the receptionists ladies who always had a ready smile. Oh, I also enjoyed your coffee. Out of the other building. Thanks Rob. Thanks Steve. Hope we meet again in the near future."
"Excellent sales service, was able to match competition prices (although just match, not cheaper) and deliver vehicle with no negative surprises. Sam does a great job overall."
_Ranieri Falcoa Aguiar
- _ Jennifer Johnson
"This is the 1st time I have purchased a new car and the experience was totally different than that experienced buying from a car yard. Everyone was very attentive and knowledgeable on the products. I am very happy with the service I received."
- _Martin Grasl
"Very happy with the Ford Focus trend purchase."
Everybody at Titan Ford were most helpful and obliging, especially Steve Vass.
"Excellent Service from Every Staff Member Many Thanks to Sam & Joel This dealership is a credit to Ford"
_ Karen Morgan
"Awesome crew; knowledgeable, professional and friendly.
I would recommend Steve to anyone looking for a New Ford. A++"
"Trainee Alex was extremely helpful, informative, non-pushy (just what I like) and responsive to all my needs. I would buy from him again and wish him well."
_ Stuart Fulton
"Phil could not have been more helpful, I have already recommended him to all my fiends and family. We love our new car!"
_ Troy Ditchburn
"Very good experience"
- Julie Tyrell
"It was painless, no pushy sales people and everyone was friendly."
Couldn't be faulted; even the coffee was good!
- Leith Pritchard
"Very friendly people and knowledgeable of the product"
- Margaret Whitmore
"Came to inspect a second hand one but walked out with a new one"
- Philip Russell
"Overall you made it painless and easy. I was very happy with the outcome."
"Completely satisfied with the service by all at Titan Ford, Steve Vaas in particular. His courtesy, professionalism and product knowledge were first class. This is the third new Ford my family has purchased from Steve in the last 12 months and I would not hesitate to recommend the services of Steve and Titan Ford to others."
"Excellent all round service from all staff
Very professional and helpful all the way through the process. Answered all queries with patience and knowledge of the product. Good old fashioned "SERVICE"
Look forward to dealing with Titan Fird in the future.
Special thanks to Rob & Steve"
- Terry Kingdon
"All the varied team members were helpful and patient , there has been a lot of technical advances since ,i last purchased a car . A big thank you to you all "
- Tony & Jennifer Thompson
"When we first arrived Phil told us he was only quite new into sales but he did an excellent job. Very happy with the service from titan ford and will be using titan ford as our service centre for as long as we're in the area."
- Darren Shepley
"We found our buying experience to be excellent. We had sold a car and had money ready to go for a new car purchase. Compared to other dealers we had been to, Phil at Titan Ford was the only sales rep that bothered to ask us what we were after, timeframe for purchasing etc. and then ring and actually follow up with us several times.
Thanks Phil and Titan Ford."
- Samantha Bassett
- Raymond Dival
The whole process from initial showing of the vehicles to eventual signing was very smooth. Appreciated the cups of tea!
"This is the second vehicle I have taken possession of from Titan Ford. Graham Smith was the sales person last time and his knowledge of the vehicle has not diminished with time. I have used Titan's mobile service over the past 4 years and could not fault them. Keep it up!"
- Grant Narbey
"The purchase experience was very good, not intimidated or complicated. Ryan was very friendly and answered all the questions about my car. The other Ford personnel I dealt with were very nice as well. The car was delivered quickly and it looks great. I am very happy with the whole process."
- Albis Garlaza
"Very easy and smooth journey from initial inquiry through to pick up. Kept up to date with progress of vehicle arriving. Very professional and highly recommended."
- Aisling Holman
"From meeting Brad Lewis your buyer to Grenville Marklew the sales professional the process was easy and very well explained. Very satisfied and would recommend to my friends and family."
- Brendon Adams
"We found Grenville a very kind knowledgable salesman. He was very helpful and obliging. We would certainly recommend him and Ford. To all our friends thank you Ford for a lovely car."
- Robert Kerr
"Very happy with the service. The completion of the deal was very quick and impressive. I will definitely be back when I'm due to update my car again."
- Carol Morris
- Brendan Trongrove
Ryan's service was excellent, very professional and all my questions were answered accurately, nothing was too much trouble. I will definitely be a repeat customer.
"This weekend I visited the team in used sales and found them to be fabulous. Thanks to Matt who helped us on the lot, Dave who agreed the trade in and Richard in finance, I now have a nice new car to drive! Well done guys! Happy customer!"
- Nadine Putterill
"The moment myself and Andy walked onto the lot we were greeted with warm, friendly no pressure hospitality. We couldn't have asked for a more easy going , knowledgeable sales representative in Steve Vass. we needed to order the car we wanted 7 months in advance of delivery. Steve was in contact with us on a regular basis, keeping us informed with up to date details from ordering to production, to delivery of our vehicle . We really felt like part of the process and were genuinely treated as individuals. I would also like to mention Justin, in the finance department. Nothing was too much or too difficult for any of the Titan staff that we dealt with and we will highly recommend their quality service to our friends, family and colleagues."
- Denise & Andy Iley
"Thank you for the professional, courte